Your are a good college who offers a large range of online courses. All email exchanges were always courteous and respectful. My assessor responded to my emails and marked the submission quickly and ensured I get constructive feedback, thank you.I just regret that I could not contact her by phone when requiring specific support or disclosure. The option to take a break in learning is a plus. Specifically for the IQA course, the guidance is quite minimal on Moodle but at least the standard are clearly laid out. With the way the course is set up, I don't think anyone could complete it, especially if there is little support in their workplace. I would recommend MKLC but, depending on the qualification they wish to pass, I would ensure that the candidate can be proficient and independent in their study. – How would you describe our performance overall?

• 10/10 – How easy was your enrolment process?
• 7/10 – How would you rate the accessibility and ease of use of our Moodle site?
• 7/10 – How would you rate your tutor support?
• 7/10 – Overall, how satisfied were you with the quality of the service we provided?
• 7/10 – How likely is it that you would recommend us to a friend or colleague?