Administrative processes were smooth and efficient. Emma was friendly and helpful regarding all queries and concerns. Unit activities were only loosely based on lecture content (if at all) and relied largely on one's ability to Google the answers. Some of the content is out of date, and images were used without proper accreditation or permission — one lecture has a Disney meme in it. Formal feedback was based on criteria that is not given to students at the outset of the activity. I asked the same question to a tutor more than once about grading criteria and was ignored both times. – How would you describe our performance overall?
- 10/10 – How easy was your enrolment process?
- 7/10 – How would you rate the accessibility and ease of use of our Moodle site?
- 7/10 – How would you rate your tutor support?
- 5/10 – Overall, how satisfied were you with the quality of the service we provided?
- 4/10 – How likely is it that you would recommend us to a friend or colleague?
Joshua – 24 Mar 21
We are sorry you were not satisfied with the content of the Level 3 AET course you recently completed with us, Joshua. The content is not designed to provide all the answers, it is there to stimulate discussion and relate to own experiences as a teacher or student. This is to make it relevant to learners' own areas of teaching; if subject specific, it would exclude others, which is against our policies and principles. Bloom's Taxonomy is a theory from the 1950s as we clearly state in the lesson and I am unsure how you consider this to be out-of-date since 2001. There is enough general content on the site to enable learners to meet the learning outcomes. However, you can also research if you wish, as long as you reference to avoid plagiarism.
Grading criteria is clearly visible on the site and every task reflects exactly which criterion is being assessed, as they are labelled. We explain this in the introduction to the course. Although all images we use are royalties-free or custom-designed, you are also unaware of the permissions held by this organisation.
I am glad that you found our admin processes efficient. Emma is also a fully qualified teacher who is able to respond to any questions about course content although you did not raise any concerns with her at the time. We hope you have gained from the course and wish you every success in your role as a yoga teacher.
Judith McKeon –