I found it extremely difficult to upload your work after unit 1. the capacity was too small and it would have been easier to track if the set up was the same as unit 1. each question to have a subsection to upload too. the most frustrating part was never actually having a conversation with my trainer. Most the time it felt like i was talking to an ai bot as a question was always answered with another question. if we were able to verbally discuss any queries it would take less than 2 mins rather than having to wait for replies days later. – How would you describe our performance overall?
- 5/10 – How easy was your enrolment process?
- 2/10 – How would you rate the accessibility and ease of use of our Moodle site?
- 2/10 – How would you rate your tutor support?
- 2/10 – Overall, how satisfied were you with the quality of the service we provided?
- 2/10 – How likely is it that you would recommend us to a friend or colleague?
daniel harvey – 06 Jun 22
Thank you for your feedback. We are disappointed that your experience fell short of expectations. There are indeed limitations to the amount of evidence for Unit 2 that can be uploaded on the site and we have been aware of that. Pictures and larger files can be sent via Dropbox, email and Google Drive. However, we have consequently changed to presentation of evidence for each outcome rather than the whole lot at once and this has now resolved the problem.
When we send out your access details on a welcome email, we also give you all the information you need for making direct contact with us as we have trainers available on the phone and Zoom/Teams. Unfortunately, you made no contact with us and we were unable to offer you that extra support as we were unaware this was your preference. Many learners are happy to work through a self-paced course, getting feedback within 48 hours, as this means they can access outside working hours. Whenever you call us, you will always be speaking to a qualified tutor who can answer your queries.
Judith McKeon –