I was rather flattered by the tutor's responses to my work, however, I thought the compliments reflected dumbed-down educational standards rather than the quality of my submissions. When I first commenced sending drafts to the tutor, I had forgotten that the assessment would appear on the website, so I don't know what the response time was at that point. Once I began to check for responses on the website, though, I was dismayed by the length of time it took to mark the work. Latterly, the delay was more than two weeks, but the promises to mark work by a specified day - targets that were not delivered- increased the frustration. When I communicated with the office, this problem was dealt with most efficiently and with good grace. – How would you describe our performance overall?

• 7/10 – How easy was your enrolment process?
• 6/10 – How would you rate the accessibility and ease of use of our Moodle site?
• 5/10 – How would you rate your tutor support?
• 6/10 – Overall, how satisfied were you with the quality of the service we provided?
• 5/10 – How likely is it that you would recommend us to a friend or colleague?