The enrolment process was slick and smooth with good support from Emma in the office. When it came to starting my award I found the Moodle system not very user friendly as the course I was undertaking was not always easy to navigate to nor always visible on my dashboard upon logging in.. I worked through and submitted my work, I eventually received feedback from the assessor saying more work was needed to meet the criteria but no constructive feedback on how to achieve the criteria was ever given. I reached out to my assessor for more support but no reply was ever received. I turned to my colleagues for assistance in completing my award and I resubmitted my work as well as completing the rest of the qualification with no support from my assessor. It was only when my line manager contacted MKLC and my assessor that contact was made with the assessor but by then it was too late as all my work had been resubmitted and marked as completed and passed. Comment from my Line manager: Unfortunately for my team member it was not a style of learning suited to them. The course content isn’t great and the support non existent until I emailed to highlight concerns. I have never known assessment practice not to look at evidence until knowledge has been submitted. The lack of one to one support was disgusting. As an assessor if you are referring back to someone more than once, surely you should be contacting them to offer support and teaching to meet their needs. – How would you describe our performance overall?

• 9/10 – How easy was your enrolment process?
• 3/10 – How would you rate the accessibility and ease of use of our Moodle site?
• 0/10 – How would you rate your tutor support?
• 2/10 – Overall, how satisfied were you with the quality of the service we provided?
• 0/10 – How likely is it that you would recommend us to a friend or colleague?