MKLC Training reviews and feedback - independently hosted by CustomerSure

A very smooth course with an excellent assessor Judith McKeon – How would you describe our performance overall?

10/10 – How easy was your enrolment process?
10/10 – How would you rate the accessibility and ease of use of our Moodle site?
10/10 – How would you rate your tutor support?
10/10 – Overall, how satisfied were you with the quality of the service we provided?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Ken Negus – 13 Oct 22

10/10 – How easy was your enrolment process?
10/10 – How would you rate the accessibility and ease of use of our Moodle site?
10/10 – How would you rate your tutor support?
10/10 – Overall, how satisfied were you with the quality of the service we provided?
10/10 – How likely is it that you would recommend us to a friend or colleague?

danielle Nevill – 10 Oct 22

With the help of the tutor, the performance was excellent. – How would you describe our performance overall?

10/10 – How easy was your enrolment process?
8/10 – How would you rate the accessibility and ease of use of our Moodle site?
10/10 – How would you rate your tutor support?
10/10 – Overall, how satisfied were you with the quality of the service we provided?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Furat Jasim – 08 Oct 22

Excellent assistance and guidance throughout the course. Feedback was prompt and the tutor was knowledgeable in the subject. – How would you describe our performance overall?

10/10 – How easy was your enrolment process?
9/10 – How would you rate the accessibility and ease of use of our Moodle site?
10/10 – How would you rate your tutor support?
9/10 – Overall, how satisfied were you with the quality of the service we provided?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Hashim – 07 Sep 22

Good – How would you describe our performance overall?

10/10 – How easy was your enrolment process?
9/10 – How would you rate the accessibility and ease of use of our Moodle site?
10/10 – How would you rate your tutor support?
9/10 – Overall, how satisfied were you with the quality of the service we provided?
8/10 – How likely is it that you would recommend us to a friend or colleague?

Maimona latif. – 06 Sep 22

9/10 – How easy was your enrolment process?
8/10 – How would you rate the accessibility and ease of use of our Moodle site?
7/10 – How would you rate your tutor support?
8/10 – Overall, how satisfied were you with the quality of the service we provided?
8/10 – How likely is it that you would recommend us to a friend or colleague?

taklima RAHMAN – 31 Aug 22

Judith was fantastic – How would you describe our performance overall?

10/10 – How easy was your enrolment process?
10/10 – How would you rate the accessibility and ease of use of our Moodle site?
10/10 – How would you rate your tutor support?
10/10 – Overall, how satisfied were you with the quality of the service we provided?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Joanne Henshaw – 22 Aug 22

Marvellous cooperation,helpful team,supportive and constructive feedback at all. Thanks MKLC team – How would you describe our performance overall?

10/10 – How easy was your enrolment process?
10/10 – How would you rate the accessibility and ease of use of our Moodle site?
10/10 – How would you rate your tutor support?
10/10 – Overall, how satisfied were you with the quality of the service we provided?
10/10 – How likely is it that you would recommend us to a friend or colleague?

SAID ELNAGGAR – 20 Aug 22

Very very supportive, in my time of need – How would you describe our performance overall?

8/10 – How easy was your enrolment process?
9/10 – How would you rate the accessibility and ease of use of our Moodle site?
10/10 – How would you rate your tutor support?
9/10 – Overall, how satisfied were you with the quality of the service we provided?
9/10 – How likely is it that you would recommend us to a friend or colleague?

Fela Oba – 24 Jul 22

I was very happy with the support provided by Emma and Judith, scores are based on their support and have been marked down due to the difficulty in support from Sandie. – How would you describe our performance overall?

10/10 – How easy was your enrolment process?
10/10 – How would you rate the accessibility and ease of use of our Moodle site?
8/10 – How would you rate your tutor support?
8/10 – Overall, how satisfied were you with the quality of the service we provided?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Kelly – 19 Jul 22

10/10 – How easy was your enrolment process?
10/10 – How would you rate the accessibility and ease of use of our Moodle site?
10/10 – How would you rate your tutor support?
10/10 – Overall, how satisfied were you with the quality of the service we provided?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Mohammad AL Kafri – 10 Jul 22

Good nice and straight forward to access and submit work. Enrolment easy. – How would you describe our performance overall?

10/10 – How easy was your enrolment process?
10/10 – How would you rate the accessibility and ease of use of our Moodle site?
3/10 – How would you rate your tutor support?
8/10 – Overall, how satisfied were you with the quality of the service we provided?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Jade Reyner – 05 Jul 22

Thank you for your feedback. We are reviewing the tutor's feedback to you to see how this can be improved. Students can call us directly if they need help as we are all qualified across all courses to do so but we are currently looking at ways of ensuring a more responsive learning experience for all students.

Judith McKeon – 08 Jul 22

I was rather flattered by the tutor's responses to my work, however, I thought the compliments reflected dumbed-down educational standards rather than the quality of my submissions. When I first commenced sending drafts to the tutor, I had forgotten that the assessment would appear on the website, so I don't know what the response time was at that point. Once I began to check for responses on the website, though, I was dismayed by the length of time it took to mark the work. Latterly, the delay was more than two weeks, but the promises to mark work by a specified day - targets that were not delivered- increased the frustration. When I communicated with the office, this problem was dealt with most efficiently and with good grace. – How would you describe our performance overall?

7/10 – How easy was your enrolment process?
6/10 – How would you rate the accessibility and ease of use of our Moodle site?
5/10 – How would you rate your tutor support?
6/10 – Overall, how satisfied were you with the quality of the service we provided?
5/10 – How likely is it that you would recommend us to a friend or colleague?

Sue Hull – 01 Jul 22

We are glad you felt you were tested in this course and sorry you did not feel the quality of your submissions was adequately acknowledged. Unfortunately, the assessment is based on whether your work meets specified criteria, which are the standards set by the awarding organisation.
As soon as we were aware there was a delay in work being marked, we dealt with it immediately. This was due to unforeseen circumstances but tutors and students have now been asked to inform us directly if work is not marked within 48 hours. We understand it can be frustrating if you have to wait for any feedback and we want all students to have a positive learning experience with us.

Judith McKeon – 08 Jul 22

10/10 – How easy was your enrolment process?
9/10 – How would you rate the accessibility and ease of use of our Moodle site?
10/10 – How would you rate your tutor support?
9/10 – Overall, how satisfied were you with the quality of the service we provided?
9/10 – How likely is it that you would recommend us to a friend or colleague?

Mona – 30 Jun 22

It was a pleasure to study with you under the guidance of Miss Judith as she was very supportive. – How would you describe our performance overall?

10/10 – How easy was your enrolment process?
10/10 – How would you rate the accessibility and ease of use of our Moodle site?
10/10 – How would you rate your tutor support?
10/10 – Overall, how satisfied were you with the quality of the service we provided?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Shaza – 29 Jun 22

The level of support I received from Dr Hasu Patel was outstanding, I'm so lucky and happy she was my tutor. – How would you describe our performance overall?

10/10 – How easy was your enrolment process?
4/10 – How would you rate the accessibility and ease of use of our Moodle site?
10/10 – How would you rate your tutor support?
10/10 – Overall, how satisfied were you with the quality of the service we provided?
8/10 – How likely is it that you would recommend us to a friend or colleague?

Steve Moore – 29 Jun 22

Good, nice to do it at own pace. Lots of resources on the moodle page. Easy page to work with – How would you describe our performance overall?

10/10 – How easy was your enrolment process?
8/10 – How would you rate the accessibility and ease of use of our Moodle site?
6/10 – How would you rate your tutor support?
8/10 – Overall, how satisfied were you with the quality of the service we provided?
8/10 – How likely is it that you would recommend us to a friend or colleague?

Tom Kells – 22 Jun 22

I initially found some aspects difficult to navigate at the very beginning but had amazing support form my tutor that explained everything well and guided me fantastically. I found the access to Tutor support to be prompt and this helped me achieve in a short time frame. I would recommend MKLC for training, Thank you to MKLC and Judith. – How would you describe our performance overall?

10/10 – How easy was your enrolment process?
9/10 – How would you rate the accessibility and ease of use of our Moodle site?
10/10 – How would you rate your tutor support?
10/10 – Overall, how satisfied were you with the quality of the service we provided?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Siobhan Taylor – 21 Jun 22

It was my first experience with MKLC, I appreciate your effort and tutor guidance to complete all the units. – How would you describe our performance overall?

8/10 – How easy was your enrolment process?
9/10 – How would you rate the accessibility and ease of use of our Moodle site?
8/10 – How would you rate your tutor support?
8/10 – Overall, how satisfied were you with the quality of the service we provided?
8/10 – How likely is it that you would recommend us to a friend or colleague?

Ahmed Mejri – 16 Jun 22

Prompt , helpful and patient . – How would you describe our performance overall?

5/10 – How easy was your enrolment process?
10/10 – How would you rate the accessibility and ease of use of our Moodle site?
10/10 – How would you rate your tutor support?
10/10 – Overall, how satisfied were you with the quality of the service we provided?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Nick Coles – 15 Jun 22

Overall this course was really so beneficial and I've enjoyed learning as the course was set in a very interesting way by the videos and the clear explanation of each step, and the support and motivation I had from Judith to finish the course were great, thank you all so much. – How would you describe our performance overall?

10/10 – How easy was your enrolment process?
10/10 – How would you rate the accessibility and ease of use of our Moodle site?
10/10 – How would you rate your tutor support?
10/10 – Overall, how satisfied were you with the quality of the service we provided?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Nashwa Mohamed Abdalla – 10 Jun 22

I found it extremely difficult to upload your work after unit 1. the capacity was too small and it would have been easier to track if the set up was the same as unit 1. each question to have a subsection to upload too. the most frustrating part was never actually having a conversation with my trainer. Most the time it felt like i was talking to an ai bot as a question was always answered with another question. if we were able to verbally discuss any queries it would take less than 2 mins rather than having to wait for replies days later. – How would you describe our performance overall?

5/10 – How easy was your enrolment process?
2/10 – How would you rate the accessibility and ease of use of our Moodle site?
2/10 – How would you rate your tutor support?
2/10 – Overall, how satisfied were you with the quality of the service we provided?
2/10 – How likely is it that you would recommend us to a friend or colleague?

daniel harvey – 06 Jun 22

Thank you for your feedback. We are disappointed that your experience fell short of expectations. There are indeed limitations to the amount of evidence for Unit 2 that can be uploaded on the site and we have been aware of that. Pictures and larger files can be sent via Dropbox, email and Google Drive. However, we have consequently changed to presentation of evidence for each outcome rather than the whole lot at once and this has now resolved the problem.

When we send out your access details on a welcome email, we also give you all the information you need for making direct contact with us as we have trainers available on the phone and Zoom/Teams. Unfortunately, you made no contact with us and we were unable to offer you that extra support as we were unaware this was your preference. Many learners are happy to work through a self-paced course, getting feedback within 48 hours, as this means they can access outside working hours. Whenever you call us, you will always be speaking to a qualified tutor who can answer your queries.

Judith McKeon – 06 Jun 22

10/10 – How easy was your enrolment process?
8/10 – How would you rate the accessibility and ease of use of our Moodle site?
10/10 – How would you rate your tutor support?
10/10 – Overall, how satisfied were you with the quality of the service we provided?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Mahra Alkhoori – 01 Jun 22

10/10 – How easy was your enrolment process?
9/10 – How would you rate the accessibility and ease of use of our Moodle site?
9/10 – How would you rate your tutor support?
8/10 – Overall, how satisfied were you with the quality of the service we provided?
9/10 – How likely is it that you would recommend us to a friend or colleague?

anas mohamed – 29 May 22

Struggled at first with IT on the site,but got the hang of it – How would you describe our performance overall?

10/10 – How easy was your enrolment process?
7/10 – How would you rate the accessibility and ease of use of our Moodle site?
10/10 – How would you rate your tutor support?
10/10 – Overall, how satisfied were you with the quality of the service we provided?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Kathy Bacchus – 26 May 22

The speed and detail of feedback from Judith was excellent, as was the support provided. I have already recommended MKLC to a colleague who has now enrolled into the IQA course. – How would you describe our performance overall?

10/10 – How easy was your enrolment process?
10/10 – How would you rate the accessibility and ease of use of our Moodle site?
10/10 – How would you rate your tutor support?
10/10 – Overall, how satisfied were you with the quality of the service we provided?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Elaine – 25 May 22

I am satisfied. – How would you describe our performance overall?

10/10 – How easy was your enrolment process?
10/10 – How would you rate the accessibility and ease of use of our Moodle site?
8/10 – How would you rate your tutor support?
8/10 – Overall, how satisfied were you with the quality of the service we provided?
8/10 – How likely is it that you would recommend us to a friend or colleague?

Lisa – 06 May 22

8/10 – How easy was your enrolment process?
6/10 – How would you rate the accessibility and ease of use of our Moodle site?
8/10 – How would you rate your tutor support?
8/10 – Overall, how satisfied were you with the quality of the service we provided?
8/10 – How likely is it that you would recommend us to a friend or colleague?

Dom McKenna – 03 May 22

Supported throughout the course speedy feedback same day or next day even at weekends and bank holidays. Very flexible as I did my course self paced over a month but as I had completed before my month was up accommodated a date early for my taught session. – How would you describe our performance overall?

10/10 – How easy was your enrolment process?
10/10 – How would you rate the accessibility and ease of use of our Moodle site?
10/10 – How would you rate your tutor support?
10/10 – Overall, how satisfied were you with the quality of the service we provided?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Pauline Elsom – 27 Apr 22

I think that the course is fine, however, the student essentially teaches the course to themselves. The tutors provide good feedback which helps to direct the learning and assessment competition. I noticed that I was given the same feedback as one of my peers, although this is probably due to the high volume of students it is disheartening and not personal to the personal development of the students. – How would you describe our performance overall?

10/10 – How easy was your enrolment process?
2/10 – How would you rate the accessibility and ease of use of our Moodle site?
6/10 – How would you rate your tutor support?
4/10 – Overall, how satisfied were you with the quality of the service we provided?
5/10 – How likely is it that you would recommend us to a friend or colleague?

Catherine Wright – 20 Apr 22

Thank you for your feedback. We are very sorry you did not enjoy your AET course with us as the majority of our students are very happy and most of our students come from referrals. Other testimonials will confirm that we work with students on an individual and personal basis and they do receive all the support they need. Asynchronous learning, which is what we provide, means that learners can watch, listen and read content in their own time and work through at their own pace. Research also shows that this is the best way for online learners to make progress.

Judith McKeon – 20 Apr 22

Very good. I really liked the prompt marking! Thank you very much to all the teachers that assisted me! – How would you describe our performance overall?

10/10 – How easy was your enrolment process?
8/10 – How would you rate the accessibility and ease of use of our Moodle site?
9/10 – How would you rate your tutor support?
8/10 – Overall, how satisfied were you with the quality of the service we provided?
9/10 – How likely is it that you would recommend us to a friend or colleague?

Kheyriya Sharif – 15 Apr 22

Good prompt replies and comments. – How would you describe our performance overall?

10/10 – How easy was your enrolment process?
8/10 – How would you rate the accessibility and ease of use of our Moodle site?
10/10 – How would you rate your tutor support?
10/10 – Overall, how satisfied were you with the quality of the service we provided?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Sharon veevers – 15 Apr 22

An enjoyable course with interesting and relevant modules for teaching English. Each assignment was easy to follow and tutor feedback was relevant and prompt. – How would you describe our performance overall?

10/10 – How easy was your enrolment process?
9/10 – How would you rate the accessibility and ease of use of our Moodle site?
10/10 – How would you rate your tutor support?
10/10 – Overall, how satisfied were you with the quality of the service we provided?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Jaimie – 31 Mar 22

I enjoyed studying with you guys and Dr. Sandie supported me in both the Assessor and the AET programs and I'm enrolling in the IQA course next week – How would you describe our performance overall?

8/10 – How easy was your enrolment process?
7/10 – How would you rate the accessibility and ease of use of our Moodle site?
10/10 – How would you rate your tutor support?
9/10 – Overall, how satisfied were you with the quality of the service we provided?
9/10 – How likely is it that you would recommend us to a friend or colleague?

Rawan Alshaweesh – 29 Mar 22

Very good, no issues – How would you describe our performance overall?

10/10 – How easy was your enrolment process?
10/10 – How would you rate the accessibility and ease of use of our Moodle site?
10/10 – How would you rate your tutor support?
10/10 – Overall, how satisfied were you with the quality of the service we provided?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Ross – 22 Mar 22

Tutor was amazing and the support was invaluable. Cannot thank Hasu enough for helping me through this course. Moodle online was relatively easy to use overall a good experience. – How would you describe our performance overall?

10/10 – How easy was your enrolment process?
9/10 – How would you rate the accessibility and ease of use of our Moodle site?
10/10 – How would you rate your tutor support?
8/10 – Overall, how satisfied were you with the quality of the service we provided?
8/10 – How likely is it that you would recommend us to a friend or colleague?

Rebecca – 22 Mar 22

This has been a very good experience for me. The scope of information provided during the course and the support from the tutor/assessor have been excellent. – How would you describe our performance overall?

10/10 – How easy was your enrolment process?
10/10 – How would you rate the accessibility and ease of use of our Moodle site?
10/10 – How would you rate your tutor support?
10/10 – Overall, how satisfied were you with the quality of the service we provided?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Ken Negus – 18 Mar 22

8/10 – How easy was your enrolment process?
8/10 – How would you rate the accessibility and ease of use of our Moodle site?
9/10 – How would you rate your tutor support?
9/10 – Overall, how satisfied were you with the quality of the service we provided?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Daifullah – 16 Mar 22

Very attentive, very polite and patient with me, always there to help and give guidance – How would you describe our performance overall?

10/10 – How easy was your enrolment process?
9/10 – How would you rate the accessibility and ease of use of our Moodle site?
10/10 – How would you rate your tutor support?
10/10 – Overall, how satisfied were you with the quality of the service we provided?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Fiona wilkinson – 10 Mar 22

Very good, I was impressed by the speed of feedback. I would like the option to upload more than 13 files to an assessment though. – How would you describe our performance overall?

8/10 – How easy was your enrolment process?
6/10 – How would you rate the accessibility and ease of use of our Moodle site?
9/10 – How would you rate your tutor support?
9/10 – Overall, how satisfied were you with the quality of the service we provided?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Josiah Akushie – 15 Feb 22

Excellent – How would you describe our performance overall?

10/10 – How easy was your enrolment process?
10/10 – How would you rate the accessibility and ease of use of our Moodle site?
10/10 – How would you rate your tutor support?
10/10 – Overall, how satisfied were you with the quality of the service we provided?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Rashid – 10 Feb 22

Very supportive and things explained in a way I could understand. Love how things where broken down over number of days. I choose to do it over a month as was worried a week wouldn’t be enough but by it being broken down this way it made it easier for me and exactly what I needed to do. It would of been achievable over a week no problem but a month worked very well for me with work etc I could just slip things in when I had the time without feeling rushed or under pressure. – How would you describe our performance overall?

9/10 – How easy was your enrolment process?
10/10 – How would you rate the accessibility and ease of use of our Moodle site?
10/10 – How would you rate your tutor support?
10/10 – Overall, how satisfied were you with the quality of the service we provided?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Joanne marie holden – 03 Feb 22

I find learning with MKLC a very enjoyable experience from enrolment to completion – How would you describe our performance overall?

10/10 – How easy was your enrolment process?
10/10 – How would you rate the accessibility and ease of use of our Moodle site?
10/10 – How would you rate your tutor support?
10/10 – Overall, how satisfied were you with the quality of the service we provided?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Rhian Davies – 01 Feb 22

Very good Emma is always on hand to support and help and give guidance excellent tutor many thanks for all your help – How would you describe our performance overall?

10/10 – How easy was your enrolment process?
10/10 – How would you rate the accessibility and ease of use of our Moodle site?
10/10 – How would you rate your tutor support?
10/10 – Overall, how satisfied were you with the quality of the service we provided?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Kevin – 31 Jan 22

I have now completed 2 courses and have had an excellent experience with both of the courses. Liam has been so supportive. He always replied to my e-mails when I needed help and motivated me to do well. I would recommend MKLC to anyone thinking of studying online. – How would you describe our performance overall?

10/10 – How easy was your enrolment process?
10/10 – How would you rate the accessibility and ease of use of our Moodle site?
10/10 – How would you rate your tutor support?
10/10 – Overall, how satisfied were you with the quality of the service we provided?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Norin Akhtar – 29 Jan 22

A very enjoyable course, with excellent support form the teaching staff and college managers. They provided valuable feedback which helped in assignment writing. I would recommend the course and college to anyone wishing to undertake English at level 3. Thank you to all the staff at MKLC. – How would you describe our performance overall?

10/10 – How easy was your enrolment process?
10/10 – How would you rate the accessibility and ease of use of our Moodle site?
10/10 – How would you rate your tutor support?
10/10 – Overall, how satisfied were you with the quality of the service we provided?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Arun Teji – 28 Jan 22

Professional, timely and highly recomended – How would you describe our performance overall?

8/10 – How easy was your enrolment process?
9/10 – How would you rate the accessibility and ease of use of our Moodle site?
10/10 – How would you rate your tutor support?
10/10 – Overall, how satisfied were you with the quality of the service we provided?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Jonathan Watson – 21 Jan 22

8/10 – How easy was your enrolment process?
9/10 – How would you rate the accessibility and ease of use of our Moodle site?
7/10 – How would you rate your tutor support?
9/10 – Overall, how satisfied were you with the quality of the service we provided?
8/10 – How likely is it that you would recommend us to a friend or colleague?

Saima – 20 Jan 22

I loveed there approch. They were very supporting at the same time they were not happy to compromise quality of their teaching. They were very supportive and addreses all my learning needs. – How would you describe our performance overall?

10/10 – How easy was your enrolment process?
10/10 – How would you rate the accessibility and ease of use of our Moodle site?
10/10 – How would you rate your tutor support?
10/10 – Overall, how satisfied were you with the quality of the service we provided?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Barbara Swiercz – 20 Jan 22

Tutor support was good, the marking and feedback was detailed and turned around really quickly. – How would you describe our performance overall?

7/10 – How easy was your enrolment process?
5/10 – How would you rate the accessibility and ease of use of our Moodle site?
9/10 – How would you rate your tutor support?
7/10 – Overall, how satisfied were you with the quality of the service we provided?
7/10 – How likely is it that you would recommend us to a friend or colleague?

Tracy – 19 Jan 22

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